Enter your tracking number in the “Track” section on our website to see real-time status updates.
Customs duties depend on country and declared value; the recipient pays all fees upon delivery per local regulations.
Yes, we ship worldwide—to over 200 countries.
Yes, corporate clients and shipments over 100 kg receive custom rates and discounts up to 15 %.
Typically 3–7 business days within Europe and 7–14 days for other regions, depending on destination and service.
If there’s no status change for over 48 hours, contact support or submit a ticket in your account—we’ll investigate.
In some cases yes, as long as the parcel hasn’t left the sorting facility. Additional fees may apply.
Absolutely. You can add insurance at checkout to cover loss or damage in transit.
Use sturdy cartons, protective wrap, and internal supports. For fragile goods, double-layer protection and “Fragile” labels are recommended.
Our support team is available 24/7 via phone, email, and live chat. Details are in the footer or click “Support” in the header.