If there’s no status change for over 48 hours, contact support or submit a ticket in your account—we’ll investigate.

In some cases yes, as long as the parcel hasn’t left the sorting facility. Additional fees may apply.

Customs duties depend on country and declared value; the recipient pays all fees upon delivery per local regulations.

Absolutely. You can add insurance at checkout to cover loss or damage in transit.

Use sturdy cartons, protective wrap, and internal supports. For fragile goods, double-layer protection and “Fragile” labels are recommended.